788go Privacy Policy

1. Overview

788go is committed to handling your personal information responsibly and transparently. We collect only the data that is necessary to operate the platform, verify your identity, process transactions, and keep your account secure. We do not sell your personal data to third parties, and we take reasonable steps to protect the information you share with us.

This Privacy Policy covers the 788go website and mobile application. It applies to all registered players as well as visitors who browse the platform without an account. If you have questions about how your data is handled, contact us using the details in the footer of this page.

2. Data We Collect

The type of data we collect depends on how you interact with the 788go platform. We group it into the following categories:

Account and Registration Data

When you create a 788go account, we collect the information you provide during registration. This typically includes:

• Full legal name
• Date of birth
• Email address
• Mobile number
• Residential address
• Username and password (stored in encrypted form)

Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to confirm that all players meet the 21+ age requirement, we may ask you to submit:

• A government-issued ID (such as a Philippine passport, driver's license, or SSS/UMID card)
• A selfie or photo for identity matching purposes
• Proof of address, where required

Transaction and Payment Data

When you deposit or withdraw funds, we collect transaction records including the amount, date, payment channel used (such as bank transfer or e-wallet), and transaction status. We do not store full payment account credentials — those are handled directly by the relevant payment provider.

Usage and Gameplay Data

We collect data about how you use the platform, including the games you play, bet amounts, session durations, and betting history. This helps us operate the platform, detect irregularities, and improve the overall experience.

Technical and Device Data

When you access 788go via a browser or the mobile app, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, and approximate location derived from your IP. This data helps us maintain platform security and diagnose technical issues.

Communications Data

If you contact our support team or respond to communications from us, we retain records of those exchanges. This includes support tickets, chat logs, and email correspondence related to your account.

3. How We Use Your Data

We use the data we collect for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, contact details
Identity verification and KYC	KYC documents, date of birth
Processing deposits and withdrawals	Transaction data, payment channel details
Fraud detection and security monitoring	Device data, IP address, gameplay data
Platform improvement and analytics	Usage data, gameplay data (aggregated)
Customer support	Communications data, account data
Sending account-related notifications	Email address, mobile number
Responsible gaming monitoring	Gameplay data, account activity

We do not use your data for automated decision-making that produces significant legal effects without human review. Gameplay outcomes are determined by certified random number generators, not by profiling your personal data.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to operate your account, accept deposits, and deliver the gaming services you signed up for.
• Legal obligation — we are required to collect and retain certain data to fulfil KYC, anti-money laundering, and age verification requirements.
• Legitimate interests — we process technical and usage data to maintain platform security, detect fraud, and improve the service we provide to players.
• Consent — where we rely on your consent (for example, for certain marketing communications), you may withdraw that consent at any time by contacting our support team.

5. Sharing Your Data

788go does not sell your personal information to third parties. We share data only where it is necessary to operate the platform or where we are required to do so by law. The categories of recipients are:

Payment Providers

When you make a deposit or withdrawal, transaction data is shared with the relevant payment provider — such as a local bank or e-wallet service — to complete the transfer. These providers operate under their own privacy policies and data security standards.

Identity Verification Services

KYC documents and identity data may be processed by third-party verification partners to confirm your identity and age. These partners are contractually bound to handle your data securely and only for verification purposes.

Technology and Infrastructure Partners

We use third-party services for platform hosting, data storage, and security monitoring. These providers access data only to the extent necessary to provide their services and are required to maintain appropriate data protections.

Legal and Regulatory Requirements

We may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities when required by applicable law, court order, or to protect the rights and safety of our players and the public.

6. Cookies and Tracking Technologies

788go uses cookies and similar technologies to maintain your session, remember your preferences, and help us understand how the platform is being used. Cookies are small text files stored on your device when you visit the site.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These keep you logged in during your session and maintain basic security features. They cannot be disabled without breaking the site.
• Analytics cookies — help us understand traffic patterns and how players navigate the platform. This data is aggregated and not linked to individual identities.
• Preference cookies — remember settings you have chosen, such as display or notification preferences, so you do not have to reconfigure them on each visit.

You can manage cookie settings through your browser. Disabling certain cookies may affect the functionality of some platform features. Continuing to use the 788go platform after being informed of cookie use constitutes acceptance of essential cookies.

7. Data Security

We take the security of your personal information seriously. 788go uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. Passwords are hashed and never stored in plain text. Access to personal data within our organisation is restricted to staff who need it to perform their role.

Additional security measures include:

• OTP (one-time password) verification for account logins and sensitive actions
• Automated monitoring for unusual account activity or access patterns
• Regular security reviews of our infrastructure and third-party integrations
• Secure data storage with access logging and controls

While we take all reasonable precautions, no system can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, contact our support team immediately using the email in the footer.

8. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet legal and regulatory obligations. Specifically:

• Account and KYC data is retained for the duration of your account plus a minimum period required by applicable regulations after closure.
• Transaction records are kept to satisfy financial record-keeping requirements.
• Support communications are retained for a period consistent with resolving any ongoing disputes or enquiries.
• Technical and usage data may be retained in aggregated or anonymised form for longer periods for analytics purposes.

When data is no longer required and retention obligations have been met, we securely delete or anonymise it.

9. Your Rights Over Your Data

As a player on the 788go platform, you have rights over the personal information we hold about you. These include:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to correction — if any information we hold is inaccurate or incomplete, you can ask us to update it.
• Right to deletion — you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — in certain circumstances, you may ask us to limit how we use your data.
• Right to data portability — you may request your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact our support team using the email address displayed in the footer. We will respond to verified requests within a reasonable timeframe. We may ask you to confirm your identity before processing any data request.

10. Minors and Age Restrictions

The 788go platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a required step during the KYC process, and we take this obligation seriously.

If we become aware that personal data has been collected from a person under the age of 21, we will take steps to delete that data and close the associated account. If you believe a minor has registered on the platform, please contact us immediately using the email in the footer.

11. Changes to This Policy

788go may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to check this page periodically. Continued use of the 788go platform after a policy update constitutes your acceptance of the revised terms. If you have concerns about any changes, contact our support team or request account closure.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or to your personal data, you can reach our support team at the email address shown in the footer below. We are available around the clock and will do our best to respond promptly.

For related information, you may also review our Terms and Conditions or visit the Responsible Gaming page. General platform questions are covered in our FAQ.