At 788go, gaming is meant to be fun — a form of entertainment, not a way to earn income. This page covers the tools, tips, and support options available to help every player keep their gaming activity healthy and within their means.
For players 21 years old and above onlyMinimum age to register and play
Support team available around the clock
Cost to request self-exclusion or a break
Your choice — set your own limits
Our team is here 24/7. Reach out any time if gaming is becoming a concern for you or someone you know.
[email protected]Responsible gaming is about maintaining a healthy relationship with online gaming — treating it as a leisure activity rather than a financial solution. Whether you enjoy slots, live casino tables, or sports betting on PBA and international fixtures, the goal is always to have fun within limits you are comfortable with.
At 788go, we believe that entertainment should never come at the cost of your financial stability, relationships, or wellbeing. That is why responsible gaming is built into the platform from the ground up, not added as an afterthought. Every player has access to tools and information that help them stay in control.
Important reminder: Gaming outcomes are determined by certified random number generators. There is no strategy, system, or pattern that guarantees winnings. Never chase losses or play with money set aside for essentials like rent, food, or bills.
788go is committed to providing a gaming environment that prioritises player welfare. This means being transparent about how games work, making it easy to set your own limits, and ensuring that help is always accessible when players need it. We take this commitment seriously because the long-term trust of our players matters more than any short-term metric.
Our responsible gaming programme covers age verification, player-controlled account limits, self-exclusion options, and access to support information at all times. We also monitor account activity patterns and may reach out proactively if we notice signs of distress in a player's behaviour — not to penalise, but to check in and offer support.
Problem gambling can develop gradually and is not always easy to spot from the inside. Being aware of the warning signs is the first step toward addressing them. Common indicators include:
If any of these describe your current situation, we strongly encourage you to take a break, use the self-exclusion tool on your account, or reach out to our support team. You can also speak to someone you trust.
Recognising a problem early makes it far easier to address. There is no shame in asking for help — taking action is a sign of strength, not weakness.
788go gives every registered player access to self-management tools directly through their account settings. These tools are free to use and take effect promptly once activated.
Set a daily, weekly, or monthly cap on how much you can deposit into your 788go account. Once set, limits can be lowered immediately but increases require a cooling-off period.
Receive a notification after a set amount of time spent in an active gaming session. This helps you stay aware of how long you have been playing without having to watch the clock yourself.
Define the maximum amount you are comfortable losing within a given period. Once your loss limit is reached, the system will prevent further play until the period resets.
Take a short break from the platform — from 24 hours up to 30 days. Your account is temporarily suspended and you will not receive any promotional communications during this time.
Enable periodic pop-up reminders that show you how long you have been playing and your net result for the session. A quick reality check helps you make conscious decisions about continuing.
Permanently or temporarily close your 788go account. During self-exclusion, your account cannot be accessed, and all marketing from 788go is suspended. Contact support to activate this.
Honest answers to these questions can help you get a clearer picture of your gaming habits. If you answer "yes" to two or more, consider using one of the account tools above or reaching out to our support team.
Have you ever spent more money gaming than you planned to in a single session?
Have you tried to win back money you lost by continuing to play?
Has gaming ever interfered with your work, studies, or personal relationships?
Have you ever hidden how much you play or how much you spend from someone close to you?
Do you find yourself thinking about gaming frequently even when you are not playing?
Have you ever borrowed money or used bill money to fund gaming sessions?
Keeping gaming enjoyable is largely about maintaining habits that keep it in its proper place. Here are some straightforward practices that help:
Self-exclusion is a formal request to close your access to the 788go platform for a set period or indefinitely. It is one of the most effective tools available if you feel that gaming is becoming a problem and you need a firm boundary to help you stop.
To request self-exclusion, contact our support team using the email address shown in the footer below. Once activated, your account will be suspended and you will not be able to register a new account during the exclusion period. All marketing and promotional emails from 788go will be stopped immediately.
If you request a long-term or permanent self-exclusion, any balance remaining in your account will be processed for withdrawal to your registered payment method before the account is closed, subject to our standard verification process.
Self-exclusion is taken seriously. Please do not use it as a temporary measure if you are genuinely struggling — instead, request a cooling-off period for shorter breaks, and reserve self-exclusion for situations where you need a longer or permanent stop.
788go is strictly for adults aged 21 and above. We enforce age verification during the registration and KYC process, and we take our obligations seriously when it comes to keeping minors away from gambling content.
If you share a device with younger family members, we strongly recommend using device-level parental control software to restrict access to gaming websites. Do not share your 788go login credentials with anyone, including younger siblings or children in the household.
If you suspect that a minor has registered on the platform using false information, please contact our support team immediately so we can investigate and take appropriate action.
Six pillars that guide how 788go supports every player's wellbeing from the moment they register.
Every new account goes through a KYC process that confirms the player is 21 or older. We use document checks and identity matching to prevent underage access at the point of registration.
Deposit caps, loss limits, session reminders, and cooling-off periods are all available in your account settings. You decide the boundaries — we enforce them reliably so you do not have to rely on willpower alone.
We present game rules and return-to-player information clearly. Every player should understand that outcomes are random and that no system can guarantee consistent wins before placing a single peso.
Our support team is available 24/7. Whether you are based in Manila, Cebu, Davao, or anywhere else in the Philippines, help is always just a message away whenever you need it most.
We track account activity for patterns that may indicate distress — such as sharp increases in deposit frequency or chasing behaviour — and may reach out to offer support before a situation escalates.
Any player can request a self-exclusion at any time at no cost. Once active, access is blocked, marketing stops, and your account balance is returned. No questions asked, no waiting period to begin.
Quick answers to the questions we hear most often about safe and responsible play on 788go.
Join thousands of Filipino players who enjoy slots, live casino, and sports betting the right way — with a budget, a plan, and the tools to stay in control.
21+ only. Gaming involves financial risk. Set limits and play within your means.